The product must be in the same state in which it was delivered, with its original packaging and labeling.
The shipment must be made with the cardboard box or bag in which it arrived. If this is not possible, use similar packaging to protect the product.
The product cannot have been used, washed or modified.
If you have returned a product that does not meet the above conditions, the return will be denied and you can have the package back at your home by paying the shipping costs again..
If you send the return by your own means, and you are outside the European Union, you have to make sure to choose a parcel service with expenses paid and customs costs paid in advance. Remember that packages with customs charges upon arrival to our warehouse will be rejected.